Microland: Hiring for Technical Support Associate

Company: Microland

Website: www.microland.com

Education: Any Graduate/BSC/BCA

Experience: Freshers

Job Location: Across India

Job Role: Technical Support Associate

Job Profile:

- Candidates have to pick their regular answering calls, handling customer support query and bugs with troubleshoot issues

- Documents cases in ticketing tool, handling irate customer

- Meet SLA and KRA, adherences to schedules

- Process adherence, to follow escalation process

- Company Policy adherence and statutory requirement with team player

- Basic Computer knowledge with hardware networking skills

- 15 WPM words per minutes, typing skills with Accuracy of 80%

- Good Strong communications skills required in English as well as Hindi

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