TechMahindra: Postion needed for Quality Analyst

Company: Tech Mahindra

Website: www.techmahindra.com

Education: Any Graduate

Experience: 3-5 years

Job Location: Kolkata
Job Role: Quality Analyst

Job Profile:

- To ensure compliance to monitor and feedback process by meeting audit targets

- BO interactions monitor and evaluation

- Timely feedback to agents, and to submit client variance reports

- Ensure low and high variation in clibration and SP quality/training/ops teams

- Compliance levels reduce defects and defective opportunities

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